Exeter Community Transport Association

Frequently Asked Questions

Q. Do I have to be registered disabled to use this service?

No. All of our services are available to anyone experiencing any kind of mobility difficulty either temporary or permanent. As well as disabled people users of our services include those recovering from sports and other types of injuries, people receiving treatment for serious illness and even pregnant women!

Q. How much does it cost?

There is a £6.50 charge before anyone takes one of our wheelchairs or scooters out.

Please note, that we can only take cash payment. We have no facility to take card payments.

Q. Is there disabled parking nearby?

There are a number of disabled parking bays on level three of the Princesshay Car Park. There is no concessionary parking for blue badge holders in Princesshay Car Park, however, Shopmobility users will be able to park free of charge whilst they are using the service.

Q. Can you reserve a car parking space for me?

There is a small number of disabled parking spaces allocated specifically to ECTA, though we are unable to reserve a space for you.

Q. I haven't used a electric scooter or wheelchair before. How will I know how to operate it?

All new users are given full training by a member of staff or volunteer from ECTA on how to use the vehicle. We also have a training area at our offices for you to use so that you can get comfortable with using the vehicle before you take it out in to the City.

Q. What happens if I have difficulties with the vehicle while I am out?

Our contact telephone number is clearly displayed on all of our vehicles. If you had any problems with your vehicle whilst out and about you would just need to call our office and someone would come out to you as soon as possible.

Q. I am coming in to Exeter by bus or train and will be unable to walk to your offices to get a vehicle. How can I get from the station to your offices?

We will always try to meet you at central bus and train station with a scooter provided you are able to give us sufficient notice to ensure that we have saff availeable to assist.

Q. How far out of Exeter can I go on my scooter or wheelchair?

We do ask that you stay within the City Centre when using one of our Shopmobility vehicles.

Q. How long can I have a scooter or wheelchair for?

Our offices are open Monday-Friday 10am-4pm and on Saturday from 10.30am-3.30pm. You are able to keep a vehicle all day if required within these office hours.

Q. What if I need a wheelchair or scooter for longer?

We are able to provide manual wheelchairs for long term hire at a charge of £6.50 per day. We also have two small, fold-up scooters available for long term hire at a cost of £10 per day. When requiring a vehicle for long term hire it is advisable to book well in advance.

Q. I am a larger person, are their vehicles available that will take my weight?

We have scooters that are able to take a maximum weight of 32 stone.

Ring & Ride

Q. Do I have to be registered disabled to use this service?

No. The Ring & Ride bus is available to anyone living in Exeter who has difficulty using ordinary buses.

Q. How much does it cost?

A return fare is £3.50 per trip (and £3.70 to Broadclyst on a Friday) .

Q. I have difficulty walking am I able to take my wheelchair or scooter on the bus?

Yes. When making your booking please let the office know that you are a wheelchair or scooter user and we will make the necessary arrangements.

Q. Can I take a companion with me?

Yes, you are able to take a companion with you. They will be asked to pay the standard fare of £3.50 per trip (and £3.70 to Broadclyst on a Friday) for a return trip.

Does the bus just go in to Exeter City centre?

No. On selected days within the month the bus takes passengers to Tescos, Sainsburys and other supermarkets around the city. Further details can be obtained by calling 01392 494001. We also have a bi-monthly lunch club which visits different pubs and resturants. In the summer months we run additional excursions to various places of interest.

City Sights

Q. What is City Sights?

City Sights is a project set up to provide blind and partially sighted people with a volunteer sighted guide to help guide them round Exeter's shops, facilities and attractions.

Q. Am I eligible for this?

If you have problems with your vision and could use some assistance getting around and/or reading things then absolutely.

Q. What days and times do you operate?

Currently we are operating during office hours, Monday to Friday between 10am and 4pm and Saturday 10.30am to 3.30pm.

Q. Who will be my guide?

All of our guides are volunteers who have undertaken extensive training and have undertaken CRB (criminal records bureau) checks to ensure their suitability to be a sighted guide.

Q. How much does it cost?

There is a charge of £2 per hour to use the service and you can either pay on the day or by invoice at the end of the month (by prior arrangement).

Q. How do I book?

Advance booking is essential to use the service and bookings can be made by calling 01392 494001 or emailing citysights@exetercta.co.uk. We can never guarantee availability, but we will do our best to meet your needs.

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